How to fix 'Error retrieving information from server DF-CHARTA-01 in Google Play

Discussion in 'Error Code Database' started by TechLeopard, Oct 31, 2017.

  1. TechLeopard

    TechLeopard Administrator Staff Member

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    If you have used the Android OS regularly, you may have come across errors like DF-DFERH-01 when accessing the google play store. Like many other issues, there is a solution to this error and in this article, you will learn about a solution for this one.

    The error code DF-DFERH-01 is actually a widespread play store error. Although most times, it is only a temporal issue that fixes itself once you reload your play store. But if it becomes persistent, you may have to take some extra steps to get rid of the DF-DFERH-01 error.

    How To Fix Error DF-DFERH-01:

    There are a number of solutions to this error, hopefully you find one that works for you.

    Method 1: Clear old cache files

    Clearing your cache is one of the most effective solutions against most of these common types of Google Play Store errors. It has been discovered that old cache files are the major culprits in problems like this and it is advised that you clear your app cache on a daily basis or get an automated cleaner to do that for you so you do not always have to clear it manually. However, in order to clear your Google Play Store cache, follow these steps;

    Go to your Android Device Settings -> Go to Applications -> Select All -> Tap on Google Play Store.

    You will be presented with two options which is Clearing Data and Clearing Cache, simply select the two options and your phone will clear them immediately.

    Also, apply the same method to clear the cache of Google Services Framework as it can also sometimes be the cause of the Google Play Store error. To clear the cache, simply head to Applications and then select Google Play Services and Clear the Cache and Data files.

    So, there you have if the cache was responsible for the error, you should be all set now.

    Method 2: Resetting Google Account

    If the cache clearing method fails, you can also give this method a try. This method entails re-authenticating your Google account details with your smartphone. Thus, you may need to remove and add your Google account again.

    To do this, follow these steps;

    Go to your Android Device Settings -> Accounts -> Google.
    Now you can see your current Google account.
    Select your account >> Click on the menu button >> Remove your Account.
    Now add your Google Account again.
    Restart your Android device and try launching the Google Play store, you should have no issues now.

    Chances are high that you will fix the DF-DFERH-01 Google Play Store error if you follow any of these two methods. However, if they still fail, consider resetting your phone. But before that, ensure you backup your phone’s data first.



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