This usually means you are trying to load a file in a nonsupported format in JW Player. A common case is the loading of a .wmv video, or a.mov video that doesn't use the H264 video codec.
W Player 7 officially supports 12 distinct media formats:
Please make sure you have updated to the latest version of Chrome. This should solve the issue.
Additionally, you can also try these basic troubleshooting steps:
Delete your cache and cookies
Try Incognito mode
Turn off hardware acceleration
Other people have asked
W Player 7 officially supports 12 distinct media formats:
- 3 video file types: MP4, WebM and FLV.
- 3 audio file types: AAC, MP3 and Vorbis.
- 3 streaming protocols: HLS, RTMP, and DASH.
- YouTube videos, using the official iFrame API.
- RSS feeds, using enclosures or the Media or JWPlayer extension.
- JSON feeds
- http://support.microsoft.com/kb/968211
- http://www.microsoft.com/en-us/download/details.aspx?id=16546
Please make sure you have updated to the latest version of Chrome. This should solve the issue.
Additionally, you can also try these basic troubleshooting steps:
Delete your cache and cookies
Try Incognito mode
- If you are able to open e-mail links within incognito mode, then temporarily disable your extensions to identify which one is causing the problem. To do this go to chrome://extensions and uncheck Enabled for each extension one by one.
Turn off hardware acceleration
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