How To Fix Netflix Error NW-2-5 100% Work


Staff member
Research has shown that the Netflix Error NW-2-5 is an error that shows up on several devices including PS3, PS4, Xbox, Vizio, and other devices. Most of the time the error appears on the PS3, with the following error message showing up:

We're having a problem connecting to Netflix. Please try again or visit:

If you receive the error on a PS4, Xbox, or another device, then it means there is an issue with the internet connection or the DNS configuration. Many users report that disabling BT Parental Controls corrects the problem for them.

To keep things simple, something is getting in the way and stopping the device from connecting to Netflix. The good news is that the Netflix Error NW-2-5 is easily resolved. Follow the steps below to move past the issue and get back to enjoying your favorite content.

There are two main reasons the error occurs:
1. Internet connection problems
2. DNS problems

Method 1: Restarting the Router

  • Unplug the router from the PlayStation or Xbox console
  • Turn the router off
  • Plug the router back into your console and turn it back on
  • Attempt to connect to Netflix again and see if the error returns
  • Try another method if the error persists
Method 2: Restarting the Console

  • Turn off the console
  • Unplug the power cable
  • Unplug your console from your TV
  • Plug the console back in and attach it to the TV again
  • Turn on the Xbox or PlayStation
  • Run the Netflix app and see if the error still occurs
Method 3: Disabling BT Parental Controls to Fix NW-2-5 Error

If you get your internet rom BT then you will likely get the NW-2-5 Error at some point. Research has shown that this error is related to BT Parental Controls. The following method will disable these parental controls and give you access to Netflix
  • Log in to My BT using the details provided by BT
  • Scroll down to the My Extras section and choose the Personalisation options
  • Disable BT Parental Controls
Method 4: Check the DNS Settings on the Gaming Console

If you still have the error then it could be caused by the network settings of your console. Here’s how to restore your console to default settings and solve the problem.

Xbox 360

1. Press the Guide button the on the control
2. Xbox 360 users should open settings > System > Settings > Network > Settings > Network > Configure Network
3. Xbox One users should open All Settings > Network > Network Settings > Advanced Settings
4. Choose DNS Settings and then choose Automatic
5. Restart the console
6. See if Netflix works now

PS3 and PS4

1. Open settings in the main menu
2. Choose Network Settings > Internet Connection Settings
3. Confirm the selection
4. Open Custom options
5. Choose the wired or wireless connection depending on how you connect to the internet.
a. PS3 users with wireless connections need to open WLAN settings and choose Enter Manually. From there go right three times to access IP Address Settings
b. PS4 users on wireless connections should open Use Wi-Fi, choose Custom, and choose the name of their Wi-Fi network.
c. Both PS3 and PS4 users on wired connections should choose Custom as the Operation Mode
6. Choose Automatic for IP Address Setting
7. Choose Do Not Set for DHCP hostname
8. Choose an Automatic DNS Setting
9. Choose Automatic for MTU
10. Disable Proxy Server
11. Enable UPnP on PS3
12. Save the Settings
13. Run Netflix

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